Resource topic
Sales Coaching
What to Hand Your New Sales Manager in Week One
A promoted top closer will default to selling more cars himself unless you redefine what a good week looks like. This gives you the scoreboard, observation routine, coaching cadence, and deal-support boundary to hand him in week one.
Build Your Week Around Coverage, One-on-Ones, Coaching, and Three Priorities
You'll leave with a week built in the right order — coverage first, then one-on-ones, then coaching blocks, then three store priorities — laid out on an actual grid you can copy. You'll also know the three rules that keep the calendar alive past week two instead of collapsing back into desk work.
How to Pick Which Recorded Calls to Actually Review
You'll get a repeatable weekly rule for picking which recorded calls to review — three calls per rep, chosen by situation instead of outcome. You'll also know how many calls it takes before a behavior counts as a pattern worth coaching.
A Date and Time Is Not a Commitment
You'll learn four specific signals that separate an appointment a prospect will keep from one they only agreed to so the call would end. You'll also get a four-point scoring line you can add to your existing rubric this week.
Coaching the Rep Who Can't Stand a Silent Second on a Call
You'll learn why some reps fill every pause with words, how to spot it in your call recordings, and a specific coaching drill that trains them to let silence do the work.