Privacy policy

This policy explains how MoreSignal handles personal information when you visit our website, create an account, use our conversation intelligence and coaching services, or contact us. It does not govern third-party services that you connect to the platform.

We collect information needed to provide, secure, and improve the service, including:

• Account and organization information: name, business email, role, organization, authentication details, and billing-related records.
• Customer content: call recordings, transcripts, notes, scorecards, CRM records, and coaching materials that you upload or connect.
• Usage and device information: interactions with the product, browser and device data, IP address, logs, and diagnostic information.
• Communications: messages and information you provide when you request support, a demo, or sales information.

• Provide call transcription, analysis, scoring, coaching, reporting, and connected workflows.
• Operate accounts, process subscriptions, respond to requests, and deliver service notices.
• Protect the service, investigate misuse, troubleshoot problems, and maintain reliability.
• Understand product usage and improve features, usability, and support.
• Comply with law and enforce our agreements.

We process recordings, transcripts, and related customer content to deliver the features you choose. This may include automated transcription, summarization, scoring, extraction, and generation of coaching recommendations.

You are responsible for having the notices, permissions, and legal basis required to record, upload, and analyze calls. AI-generated results may be incomplete or inaccurate and should be reviewed by an appropriate person before they are used for employment, compliance, or other consequential decisions.

We do not sell personal information. We may share information with service providers that help us operate hosting, authentication, analytics, communications, payments, transcription, and AI features. They may process information only to provide services to us and under appropriate contractual restrictions.

We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or when you direct us to share it through an integration or product feature.

We retain information for as long as needed to provide the service, meet contractual or legal obligations, resolve disputes, and maintain legitimate business records. Retention can vary by data type, account settings, and customer agreement.

We use administrative, technical, and organizational safeguards designed to protect information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

You may update certain account details in the product and can opt out of non-essential marketing messages using the link in those messages. Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information.

To make a privacy request, email support@moresignal.ai. We may need to verify your identity and authority before completing a request.

We use cookies and similar technologies to keep the service working, remember preferences, understand site and product usage, diagnose usability problems, and measure performance. Our analytics providers include Microsoft Clarity and Google Analytics. We mask sensitive authenticated product content before it is sent to behavioral analytics services.

We may update this policy as our service or legal obligations change. We will post the revised version here and update the date above. Material changes may also be communicated through the service or by email.

Questions about this policy can be sent to support@moresignal.ai.