Resource topic

dealership operations

Split Your Sales and Service BDC Without Leaving Customers Stranded

You'll leave with a one-page sheet that names an owner for every BDC queue, sets a response clock per queue, and defines when the other department picks up. You'll also have four scripted cross-department handoffs that end with an acknowledgment instead of a voicemail.

A Six-Item Release Gate for Remote and Out-of-State Vehicle Sales

Build a six-item release gate that stops a vehicle from leaving your lot until identity, funds, state paperwork, delivery address, carrier, and exception approval are all confirmed by a named person. Includes the exact rules to write down and the talk track reps use with remote buyers.

Add a Financeability Checkpoint to How You Buy and Age Used Cars

Learn how to screen used vehicles for lender coverage, advance limits, and realistic cash down before you buy them — and how to spot funding traps in your aging list. You'll leave with five acquisition questions, three new aging-review columns, and a way to measure funded-deal conversion by source.