Resource topic
dealership
Turn Repeat Review Complaints Into One Assigned Process Fix a Month
You'll learn how to code your dealership's reviews by process step, find the complaint that repeats, and turn it into a specific sentence a rep says at a specific moment. Then you'll verify the fix by scoring recorded calls instead of waiting on the review page.
Write the Dealership Sales Job Before You Post the Ad
Most 90-day washouts are decided before the interview, because nobody wrote down what the job actually is. Here's a one-page definition of workload, schedule, standards, and ramp — plus the interview questions that prove a candidate can do it.
Four Reasons a Rep Skips a Step, and Why Only One of Them Is an Attitude Problem
When a rep skips a required step, the cause is one of four things — and each one needs a different fix. This gives you a ten-minute diagnostic you can run with a call recording and the rep in the room.
How to Audit an Outsourced BDC Without Taking the Vendor's Word for It
You'll leave with a 20-call sampling method, a four-point appointment quality rubric, and a two-minute test for CRM notes that exposes gaps before your salespeople hit them. You'll also know exactly what to ask the vendor to change and how to verify it in 30 days.
When Your Automated Follow-Up Should Shut Up and Hand the Lead to a Person
You'll leave with four written if/then rules that decide when automated lead follow-up stops and a named human takes over — with response clocks, owners, and the exact first sentence to send. Plus a five-conversation weekly audit to catch handoffs that never fired.